Remember the 90s? Before the word empathy was in vogue as it is today? Through global retail boom and bust, People in Progress Global has been a stalwart in the training function providing any sized organization with the tools and systems to create a foundational culture, and with a highly-engaged workforce that produces results. Every training organization will have their own version of a sales process, but for nearly thirty years PIP has had a sales process rooted heavily in not only empathy, but executing empathic skills solutions providing measurable results.


People in Progress has been in the field for the past 28 years achieving the cultural transformation, and consistent application of skills that you’re looking for.


The people behind progress at People in Progress Global have over 100 years of combined experience. Having assembled a fine team of retailers, the organization is split between its Asia-Pacific & North American operations.

Ray Riley

Chief Executive Officer

Ray has over ten years of senior retail leadership and wholesale experience in the telecommunications and fine jewelry verticals. He is a generalist that operates in the margins of the Creative and Technology teams. He has a strong passion for retail, with a particular affinity for the front-line and the future role of retail management. Ray is focused on growing People in Progress through its three vehicles: Learning, Efficiency, & Compliance. He is also the founder of SageThread, a retail marketplace app aimed at empowering independent fashion retailers.

Terry Hawkins

Founder & Chief Creative Officer

Terry Hawkins founded People in Progress Global in 1989 after a decade in senior management roles within the apparel vertical. News quickly spread of People in Progress Global’s ability to generate strong results and create a significant shift in the individual learner’s mindset. After leading the business for 21 years in Australia, she relocated to Los Angeles in 2010 to focus on scaling the People in Progress brand in North America. In 2017, Terry transitioned to the role of Chief Creative to focus on her love of researching & creating programming that is optimized for the multi-generational online & live learner. Terry is also an accomplished motivational speaker and best-selling author.

Kashif Movania

Chief Technology Officer

Kash is the man behind the scenes creating more than half of what People in Progress Global does possible. He has over 20 years of experience ideating and developing technology products, and his team provides ongoing support and customer success for the PIP Academy. Kash is instrumental in product development, particularly as People in Progress Global rounds out its retail human capital offering, bridging the gap between the front-line and headquarters. Kash operates out of the Chicago office.

Cassandra Eifler

Progress Facilitator

Cassandra is a seasoned PIP trainer & presenter, offering a dynamic and impactful style to any training room. Her vast experience in specialty retail gives her the solid platform to assist our clients in achieving success on the sales floor.

Desiree Hurwood

Progress Facilitator

Desiree joined People in Progress Global in 2017 after a decade of retail and consumer-facing leadership roles in apparel and food and beverage. Her experience includes front-line management of multiple retail stores, and she has held a variety of leadership roles in training and recruitment. Desiree has a passion for tapping into a human's potential, and her primary responsibility is the facilitation of People in Progress Global’s live programming

Paula Herrington

Progress Facilitator

Paula brings a solid retail background to the PIP training team after holding senior positions for many global and local brands. Her greatest passion is seeing our client’s succeed and flourish through our programs, processes and results based systems.

Ann Wilson

Business Manager

Ann has over thirty years experience in support roles working in finance, legal, and childcare. Ann is responsible for the coordination of training events and their facilitators, along with the day-to-day responsibilities of liaising with the clients of People in Progress.


  • “For more than a decade People In Progress Global partnered with us to create exceptional experiences and results, for both our customers and team alike. They stand alone in Retail Transformation. ”

    Jo Horgan
    Founder & Managing Director

  • “Time and time again, People In Progress Global empowers helloworld's frontline staff through their action-packed tailored workshops... their energy and insight always invigorates and motivates our agents and employees to new heights.. ”

    Julie Primmer
    Head of Branded Network

Contact us today to reserve a time for a LIVE demonstration of the PIP Academy.

Allow your organization to take part in transformation.